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Q: What is e-IA?
A: e-IA i.e. Electronic Insurance Account will safeguard the insurance policy documents of a policy holder in electronic format. This eIA account will facilitate the policy holder to access his all insurance portfolio at a click of a button through internet.

Q: What is an Insurance Repository?
A : “Insurance Repository” means a company formed and registered under the Companies Act 1956 and which has been granted a certificate of registration under these Guidelines by IRDA for maintaining data of insurance policies in Electronic form on behalf of insurers including history of transactions during the term of policy.

Q: Is it necessary to open eIA account?
A: Yes, it is necessary to open this account as it is going to be mandatory very soon as per IRDA’s guidelines. IRDA is working on converting all the insurance policies to electronic format soon.

Q: Which are the insurance policies that would be eligible to hold in electronic form?
A: All Life Insurance, Health insurance, General insurance & Annuity policies that are issued by registered insurance companies with IRDA who have signed up with the Insurance Repository through whom you have opened an account are eligible to be held in the electronic form. In the first phase only Life Insurance would be in electronic form.

Q: How can I access my policy details?
A: Login into the e-Insurance Account and you can view all your policy details.

Q: What will happen to my existing policies?
A: After opening e-IA, you can fill a conversion form to convert your existing policies in electronic format.

Q: In how many days will my policies be converted in electronic form?
A: It would take 7 working days for your policies to get converted.

Q: Is it possible to have multiple e-IA?
A: No. One customer can have only one e-IA.

Q: How can I come to know that my policy is successfully credited into my e-Insurance Account?
A: You will receive a mail and SMS on your registered mail id and mobile number immediately.

Q: What are the documents required to open an e-IA account?
A: Customer needs to provide:

  • Recent passport size photograph
  • Cancelled Cheque (In case of ECS/NEFT services for insurance premium payment transaction)

Identity Proof (any one)

  • PAN Card
  • Aadhar Card

Address Proof (any one)

  • Regd. Lease and License agreement/ Agreement of sale
  • Aadhar letter
  • Driving License
  • Passport
  • Voter ID card
  • Bank Passbook (not more than 6 months old), etc.

Date of Birth Proof (any one)

  • PAN Card
  • Driving License
  • Passport
  • Voter ID card
  • Municipal Birth Certificate, etc.


  • Open eIA to receive online credit of insurance policy
  • Check your eIA details registered with NIR
  • Keep your account updated
  • Mention the eIA number while buying a new policy
  • Check the policy after it is credited to your account – you will receive an intimation from NIR about the credit.
  • Change your password regularly
  • Convert your physical policies to electronic at the earliest
  • Avial electronic services and information available through eIA


  • Don’t create more than one eIA
  • Don’t share your password with anyone
  • Don’t give anyone else’s email ID or mobile number.

  For any query, contact us